I am a Lead Client Support Specialist for the Service Desk in the IT Help Center. I started at Boston University in 2010 as a Client Support Specialist I and was promoted to Lead Client Support Specialist last March.
The Service Desk is the BU community’s primary point of contact into IS&T, leveraging enterprise knowledge and technical expertise to assess client needs and address all inquiries with the appropriate solution or escalation. The Service Desk, open between 8 and 15 hours a day, 7 days a week, provides initial support for all services, and advanced support for many services such as Blackboard Learn.
During my day, I wear many different hats but one role I’d like to highlight is my involvement in supporting School Opening. School Opening is the time of the year where all students return to campus before the start of the Fall semester. This is one of our busiest times of the year and, to me, is the most enjoyable time of the year! I am one of many staff that plan and prepare for School Opening. These operations include, but aren’t limited to, training our student staff, marketing our services, and ultimately helping all Boston University students with their technology needs to ensure they have a great start to the Fall semester.
Outside of work, one of my favorite activities to hiking mountains. The tallest mountain I’ve hiked so far is Mount Kilimanjaro. This July, I plan to hike Mount Fuji, and next year I will attempt to climb the tallest mountain in South America; Aconcagua which is a little under 23,000 feet.
With that being said, if you need any advice on technology or hiking, feel free to reach out.