Archive for the ‘Websites’ Category

Incident Discovery Time: 12:51pm on 01/02/2025 Time of Resolution: 03:06pm on 01/02/2025 Services Impacted: Websites Description of Impact bi.bu.edu website was either not responding, or giving an error. Incident Description and Resolution IS&T teams have resolved the incident by rebooting a server. If you continue to have issues, please contact the IT Help Center. Previous…

Incident Discovery Time: 06:59am on 11/15/2024 Time of Resolution: 07:18am on 11/15/2024 Services Impacted: Student Systems Description of Impact MyBU: applicant portal down Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to a SalesForce issue If you continue to have issues, please contact the…

The web team is working with the vendor to resolve this issue….

Clients cannot access /mybuaccount and /mybuidentity. This is preventing clients for claiming accounts, changing passwords, etc….

A handful of applications are currently unavailable on the BU websites., including search and www.bu.edu/calendars and some department applications.
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Clients who visited BU WordPress websites encountered a database error message….

Currently, all servers and services are back online….

BU websites were unavailable and returning “Error establishing a database connection”…

Websites on / are returning database connection errors….

Searches on www.bu.edu and other BU sites are not returning results.
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