Resolved: Zoom Platform Issues
Zoom experienced a company-wide issue that impacted access to their suite of online services….
RESOLVED: VPN is not accessible at this time. It is not completing the Multi-factor Authentication with Duo.
VPN is not accessible at this time. It is not completing the Multi-factor Authentication with Duo.
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Planned BUworks Outage: April 13, 2025
Please be advised that BUworks Finance, Human Resources, and Procurement services will have scheduled downtime beginning at 8:00am on Sunday April 13, 2025, through 4:00 pm on Sunday, April 13, 2025. Please plan for this outage accordingly. During this time, all BUworks services will be unavailable including: Time entry submission and approval Paystub viewing Student Employment hires…
Resolved: BUworks is currently unavailable. Clients are receiving an error (500 Internal Server Error) when logging in.
BUworks is currently unavailable. Clients are receiving an error (500 Internal Server Error) when logging in.
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BUworks Unavailable 9:30pm – 10pm tonight
Please be advised that BUworks will have scheduled downtime beginning at 9:30 pm on tonight April 9th, 2025, for a period of 30 minutes….
Resolved: BU Services Unavailable
Access to certain BU services and applications were unavailable today based on changes to made to Active Directory group membership and directory attributes….
Resolved: Blackboard has reported intermittent issue with Document Rendering. Blackboard users may experience issues accessing documents in the system.
Blackboard has reported intermittent issue with Document Rendering. Blackboard users may experience issues accessing documents in the system….
Resolved: Password Reset Emails Delayed
Discovery Time: 10am on 03/22/2025 Resolution Time: 1:25pm on 03/22/2025 Services Impacted: BU password reset email delivery Description of Impact Password reset email delivery times are taking longer than expected due to high than normal traffic on our systems. …
Resolved: Directory Search is Down
Incident Discovery Time: 10:20am on 03/21/2025 Incident Resolution Time: 5:00pm on 03/21/2025 Services Impacted: Websites, bu.edu/directory Description of Impact The directory lookup webpage (bu.edu/directory) is not functional. Current Status IS&T teams have not yet identified the root cause, but have put a temporary workaround in place to resolve the search issue….
Remote Applications to be blocked at the Border/Edge firewalls on Tuesday March 25th, 2025
During the March 25th change window, we will add the applications below to the list of remote applications to be blocked by default. Currently only a few of the most popular remote access applications (ssh, TeamViewer, AnyDesk, Microsoft Remote Desktop, VNC, ARD) are blocked by default. This updated policy will expand that list to include…