Onbase is unavailable

Wednesday, April 23rd, 2025

Posted in Incidents

Incident Discovery Time: 08:10am on 04/23/2025

Services Impacted: Document Imaging & Management

Description of Impact

Onbase is unavailable at the moment and clients are receiving an “unauthorized_client” error.

Current Status

Members of the IS&T Applications group are working with the vendor, Hyland, on this issue.

Next Update: 10:30am