Incident Discovery Time: 01:20pm on 06/26/2024
Time of Resolution: 02:22pm on 06/26/2024

Services Impacted: Network Services

Description of Impact

Clients reported issues connecting to BU VPN. Impacted clients were unable to connect, and received a timeout error. Existing VPN connections have remained active.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 01:20pm on 06/26/2024

Services Impacted: Network Services

Description of Impact

Clients are currently reporting issues connecting to BU VPN. Impacted clients are unable to connect, and will receive a timeout error. Existing VPN connections have remained active.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: Upon Resolution