Incident Discovery Time: 07:30am on 06/13/2023
Time of Resolution: 10:30am on 06/13/2023
Services Impacted: Telephone Services

Description of Impact

The Cisco Voicemail system was not sending emails with the recorded message. Service has been restored

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

It may take a few hours for the backlog of messages to be delivered to mailboxes.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 07:30am on 06/13/2023

Services Impacted: Telephone Services

Description of Impact

The Cisco Voicemail system is not sending emails with the recorded message.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

Voicemail messages can be accessed through the phone using your pin or by going to http://myvoicemail.bu.edu/inbox and logging in with your BU credentials.

Next Update: upon resolution