Resolved: Microsoft 365 Services – Service Degradation

Thursday, April 20th, 2023

Posted in General News, Incidents

Incident Discovery Time: 08:38am on 04/20/2023
Time of Resolution: 02:50pm on 04/20/2023

Services Impacted: Microsoft 365 for Web

Description of Impact

Microsoft previously reported service degradation across Microsoft 365 services on the web (Outlook, Office, Sharepoint, OneDrive cloud apps). Impacted clients from BU clients reported that these cloud apps will either not appear, or will be slow/unresponsive.

Incident Description and Resolution

The vendor has resolved the issue by adding additional throughput, and validated that normal service services levels are restored.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:07am on 04/20/2023

Services Impacted: Microsoft 365 for Web

Description of Impact

Microsoft is continuing their remediation efforts for Microsoft 365 services by adding capacity, and reverting a recent update of their platform.

Current Status

Currently impacted services may include, but are not limited to:

    Microsoft 365 Online apps – Clients may be unable to access Microsoft 365 web apps, such as Excel Online. Additionally, the search bar may not appear in any Office Online service.
    SharePoint Online – Clients may be unable to view the settings gear, search bar and waffle.
    Outlook on the web – Clients may experience slowness or latency when accessing or using the service.
    Microsoft Project for the Web – Clients may be unable to view the waffle menu, settings, and help content.

Additional Information

Locally installed applications (in either Windows, or MacOS) are still functioning normally, as is mail delivery via Exchange.

Next Update: 04:00pm

Previous Update

Incident Discovery Time: 10:07am on 04/20/2023

Services Impacted: Microsoft 365 for Web

Description of Impact

Microsoft is reporting service degradation across Microsoft 365 services on the web (Outlook, Office, Sharepoint, OneDrive cloud apps). Impacted clients from BU clients have reported that these cloud apps will either not appear, or will be slow/unresponsive.

Current Status

Microsoft has not identified the cause, but is investigating.

Additional Information

Locally installed applications (in either Windows, or MacOS) are still functioning normally, as is mail delivery via Exchange.

Next Update: As Provided by Vendor