Resolved: RedCap data intermittently available
Friday, July 22nd, 2022
Incident Discovery Time: 12:53pm on 07/22/2022
Time of Resolution: 07:06pm on 07/22/2022
Services Impacted: Research Administration Systems
Incident Discovery Time: 05:30am on 07/22/2022 Services Impacted: Research Administration Systems
Incident Discovery Time: 05:30am on 07/22/2022 Services Impacted: Research Administration Systems
Description of Impact
The RedCap database system was in an unstable state.Incident Description and Resolution
IS&T database administrators have resolved the incident by resyncing the primary and secondary databases.Additional Information
The cause of this incident was determined to be data center outage on Wednesday, 7/20/222, which caused some instability in the RedCap system. If you continue to have issues, please contact the IT Help Center.Previous Update
Incident Discovery Time: 05:30am on 07/22/2022 Services Impacted: Research Administration Systems
Description of Impact
Clients are reporting that their data is intermittently missing from their RedCap databases.Current Status
IS&T teams synched the database and the system is now undergoing testing. Next Update: 07:30pmIncident Discovery Time: 05:30am on 07/22/2022 Services Impacted: Research Administration Systems