Incident Discovery Time: 09:17am on 03/27/2022 Time of Resolution: 09:40am on 03/27/2022 Services Impacted: Student Health Application (PnC)

Description of Impact

The website shsmobile.bu.edu was down, so students and Healthway employees were not able to check the student PnC records. The Covid lab was not able to transmit results to PnC.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident is still under investigation. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:18am on 03/27/2022 Services Impacted: Student Health Application (PnC)

Description of Impact

Clients get “502 – Web server received an invalid response while acting as a gateway or proxy server.” when trying to access shsmobile.bu.edu.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 11:30am