Incident Discovery Time: 10:28am on 12/15/2021
Time of Resolution: 11:01am on 12/15/2021
Services Impacted: Duo Authentication

Description of Impact

Duo service is now restored. Clients are now able to access BU services protected by Duo 2 Factor security without issue.

Incident Description and Resolution

IS&T teams have confirmed regular service is now available.

Additional Information

It appears that Duo was impacted by a larger outage of AWS in Oregon/Northern California, which was resolved Amazon.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:28am on 12/15/2021

Services Impacted: Duo Authentication

Description of Impact

Duo is currently experiencing an interruption in service where after authentication, a blank grey box is presented. This impacts many critical campus services such as BUworks, The Links, VPN, and more.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

There are no workarounds for this issue.

Next Update: 11:30am