Incident Discovery Time: 09:10am on 10/07/2021
Time of Resolution: 10:59am on 10/07/2021

Services Impacted: Identity & Access Management (IAM)

Description of Impact

Various services used at BU were not allowing logins.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be an issue with InCommons’ dynamic distribution of digital certificates. Our Systems Administration team reverted to a static download file which solved the problem.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:10am on 10/07/2021

Services Impacted: Server Infrastructure

Description of Impact

Various services are experiencing login issues.

Current Status

Our Systems Administration team is looking into each problem. Please write to ithelp@bu.edu if you are experiencing any issues logging in to a particular service.

Additional Information

The cause of these login issues appears to be that other vendor certificate data was not published to the InCommon database.

Next Update: 11:17am