Incident Discovery Time: 07:00am on 02/14/2021 Time of Resolution: 08:20am on 02/14/2021 Services Impacted: Database Administration

Description of Impact

Clients could not access databases on SQL 2016 production cluster, ist-sql16.BU.EDU.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 07:00am on 02/14/2021 Services Impacted: Database Administration

Description of Impact

Clients cannot access databases on SQL 2016 production cluster, ist-sql16.BU.EDU. verified services managed by IST-SAWIN cannot connect to SQL16 Patchwin Patchwin2 EPO.bu.edu

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 09:00am