Incident Discovery Time: 12:20pm on 06/01/2020
Time of Resolution: 10:40am on 06/03/2020
Services Impacted: Digital Certificates

Description of Impact

Certificate issues were impacting some services like VPN, https:// on BU.edu websites, and BU 802.1x for certain on-campus wireless devices.

Incident Description and Resolution

IS&T teams have resolved the incident. Replacement root and intermediate certificates are now in place and have resolved the certificate issues across sites and services.

Additional Information

The cause of this incident was determined to be an expired intermediate certificate. Clients who continue to experience issues are encouraged to clear their browser cache using the instructions provided here.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:20pm on 06/01/2020

Services Impacted: Digital Certificates

Description of Impact

Certificate issues are currently impacting some services like VPN, https:// on BU.edu websites, and BU 802.1x for certain on-campus wireless devices.

Current Status

Certificate issues for both access to BU 802.1x wireless, and BU VPN are now resolved. Certificates for most BU.edu websites are now updated and should display as secure. There is continued work on finalizing the updated configuration.

Next Update: 11:00am

Previous Update

Incident Discovery Time: 12:20pm on 06/01/2020

Services Impacted: Digital Certificates

Description of Impact

Certificate issues are currently impacting some services like VPN, https:// on BU.edu websites, and BU 802.1x for certain on-campus wireless devices.

Current Status

Certificate issues for both access to BU 802.1x wireless, and BU VPN are now resolved. Certificates for BU.edu websites are continuing to be updated, and as a result, clients may still experience certificate warnings when visiting these sites.

Next Update: 04:30pm

Previous Update

Incident Discovery Time: 12:20pm on 06/01/2020

Services Impacted: Digital Certificates

Description of Impact

Certificate issues are currently impacting some services like VPN, https:// on BU.edu websites, and BU 802.1x for certain on-campus wireless devices.

Current Status

IS&T is continuing work towards updating website certificates, required certificate updates for BU 802.1x for certain on-campus wireless devices, and VPN.

Next Update: 01:30pm

Previous Update

Incident Discovery Time: 12:20pm on 06/01/2020

Services Impacted: Digital Certificates

Description of Impact

Certificate issues are currently impacting some services like VPN, https:// on BU.edu websites, and BU 802.1x for certain on-campus wireless devices.

Current Status

IS&T is now applying updated certificates for impacted services to resolve these issues.

Next Update: 11:00am

Previous Update

Incident Discovery Time: 12:20pm on 06/01/2020

Services Impacted: Digital Certificates

Description of Impact

Certificate issues are currently impacting some services like VPN, https:// on BU.edu websites, and BU 802.1x for certain on-campus wireless devices.

Current Status

IS&T is currently working with the certificate vendor to update all impacted expired certificates. Access to AD authenticated services should now be fully resolved.

Next Update: 07:40pm

Previous Update

Incident Discovery Time: 12:20pm on 06/01/2020

Services Impacted: Digital Certificates

Description of Impact

Certificate issues are intermittently impacting some services like VPN, https:// on BU.edu websites, and BU 802.1x for certain on-campus wireless devices.

Current Status

IS&T teams have are currently investigating the certificate issue and are working with the vendor to resolve.