Incident Discovery Time: 02:05am on 05/24/2020 Time of Resolution: 04:30am on 05/24/2020 Services Impacted: Telephone Services

Description of Impact

University Cisco Phone System was unable to receive external calls. Internal calls would work. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a scheduled change to the certificates on the servers. The vendor Aqueduct imported the correct certificates and installed them on the Cube. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 02:55am on 05/24/2020 Services Impacted: Telephone Services Description of Impact University Cisco Phone System is down. Current Status IS&T Teams and vendor Aqueduct Imported the correct certificates and installed them on the Cube. The Cisco Telephone System is back up and working fine. Incident Discovery Time: 02:55am on 05/24/2020 Services Impacted: Telephone Services

Description of Impact

University Cisco Phone System is down.

Current Status

IS&T teams have identified the cause of the incident and are working on it now. A change request was put in on Ticket INC12928677 to remove certificates that were going to expire on May 30th. The vendor Aqueduct is working with IS&T staff on this issue now. Next Update: 04:00am