Incident Discovery Time: 12:00pm on 04/01/2020
Time of Resolution: 05:30pm on 04/02/2020
Services Impacted: Desktop Computing
Description of Impact
School of Engineering’s Citrix environment was unavailable.
Incident Description and Resolution
Engineering IT has resolved the incident.
Additional Information
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 12:00pm on 04/01/2020
Services Impacted: Desktop Computing
Description of Impact
School of Engineering’s Citrix environment is unavailable.
Current Status
Engineering IT continues to work with the vendor on resolving the issue. IS&T teams are assisting.
Next Update: Upon Resolution
Previous Update
Incident Discovery Time: 12:00pm on 04/01/2020
Services Impacted: Desktop Computing
Description of Impact
School of Engineering’s Citrix environment is unavailable.
Current Status
Engineering IT continues to work with the vendor on resolving the issue. IS&T teams are assisting.
Next Update: 03:00pm
Previous Update
Incident Discovery Time: 12:00pm on 04/01/2020
Services Impacted: Desktop Computing
Description of Impact
School of Engineering’s Citrix environment is unavailable.
Current Status
Engineering IT continues to work with the vendor on resolving the issue. IS&T teams are assisting.
Next Update: 12:00am
Previous Update
Incident Discovery Time: 12:00pm on 04/01/2020
Services Impacted: Desktop Computing
Description of Impact
School of Engineering’s Citrix environment is unavailable.
Current Status
Engineering IT continues to work with Citrix on resolving the issue. IS&T teams will assist as needed.
Next Update: 10:00am
Previous Update
Incident Discovery Time: 12:00pm on 04/01/2020
Services Impacted: Desktop Computing
Description of Impact
School of Engineering’s Citrix environment is unavailable.
Current Status
Database Administration has restored the two databases. Engineering IT will continue to work with Citrix on the issue.
Next Update: 09:00am
Previous Update
Incident Discovery Time: 12:00pm on 04/01/2020
Services Impacted: Desktop Computing
Description of Impact
School of Engineering’s Citrix environment is unavailable.
Current Status
Database Administration has restored one of the two databases are have started the restoration of the second.
Next Update: 11:00pm
Previous Update
Incident Discovery Time: 12:00pm on 04/01/2020
Services Impacted: Desktop Computing
Description of Impact
School of Engineering’s Citrix environment is unavailable.
Current Status
Database Administration is working with Engineering IT to restore the database.
Next Update: 10:00pm
Previous Update
Incident Discovery Time: 12:00pm on 04/01/2020
Services Impacted: Desktop Computing
Description of Impact
School of Engineering’s Citrix environment is unavailable.
Current Status
Engineering IT is working on the issue.
Next Update: 09:00pm
