Incident Discovery Time: 09:02am on 01/15/2020
Time of Resolution: 03:35pm on 01/15/2020
Services Impacted: Network Services

Description of Impact

BU Guest Wireless service was unavailable at Mugar Memorial Library. Clients experienced error messages indicating that their device failed to obtain an IP address when attempting to make an initial connection to the network.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:02am on 01/15/2020

Services Impacted: Network Services – Guest Wireless

Description of Impact

Guest Wireless is currently unavailable at Mugar Memorial Library. Clients attempting to connect will encounter an error stating that the device is unable to obtain an IP address.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: Once resolved