Incident Discovery Time: 02:43pm on 06/21/2019
Time of Resolution: 04:13pm on 06/21/2019
Services Impacted: Document Imaging & Management – OnBase

Description of Impact

OnBase Unity client was unavailable. Connected clients experienced dropped sessions, and subsequently, were unable to re-connect.

Incident Description and Resolution

The vendor has resolved the incident by restarting OnBase servers.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 02:43pm on 06/21/2019

Services Impacted: Document Imaging & Management – OnBase

Description of Impact

OnBase Unity client is currently unavailable. Previously connected clients may experience dropped sessions, and subsequently, are unable to re-connect.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating with the vendor.

Additional Information

The OnBase web application is still functioning as expected; if possible, please utilize it until the OnBase Unity client is available. Information and requirements on for the OnBase web application is available here.

Next Update: Upon resolution