Resolved: Student Link: Intermittent Access Issues
Sunday, April 7th, 2019
Description of Impact
The Student Link was experiencing intermittent access issues during class web registration. Full service has been restored.
Incident Description and Resolution
IS&T’s Networking, Server Administration, Engineering, Architecture and Database teams will continue to monitor the service and work towards a better understanding of the root cause.
Additional Information
The cause of this incident is under investigation.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 10:52am on 04/07/2019 Services Impacted: The LinksDescription of Impact
The Student Link is experiencing intermittent access issues during class web registration.Current Status
IS&T’s Networking, Server Administration, Engineering, Architecture and Database teams continue to examine the server logs. The teams are examining the flow of information between systems looking to see if there is a bottleneck which caused this morning’s issues.Additional Information
There have been no issues since the original issue around 11:00 am this morning. IS&T teams remain onsite to monitor the service. Next Update: 02:30pmPrevious Update
Incident Discovery Time: 10:52am on 04/07/2019 Services Impacted: The LinksDescription of Impact
The Student Link is experiencing intermittent access issues during class web registration.
Current Status
IS&T’s Networking, Server Administration, Engineering, Architecture and Database teams have been examining server logs. There was a spike in server usage at around 10:20 am which caused a couple of access issues at the beginning of some registration times.
The server activity has returned to normal, but teams remain onsite monitoring to ensure service availability throughout the remaining registration time.
Next Update: 01:30pm
Previous Update
Incident Discovery Time: 10:52am on 04/07/2019 Services Impacted: The LinksDescription of Impact
The Student Link is experiencing intermittent access issues during class web registration.
Current Status
IS&T’s Networking, Server Administration, Engineering and Database teams are looking at the server loads on the various back-end servers to try and find the source.
Next Update: 12:30pm
Previous Update
Incident Discovery Time: 10:52am on 04/07/2019 Services Impacted: The LinksDescription of Impact
The Student Link is experiencing intermittent access issues during class web registration.
Current Status
IS&T’s Networking, Server Administration, Engineering and Database teams have not yet identified the cause of the incident, but are investigating.
Next Update: 11:30am