Incident Discovery Time: 11:00am on 08/20/2018 Time of Resolution: 01:00pm on 08/20/2018 Services Impacted: BUworks (SAP), OnBase, The Links

Description of Impact

Clients were unable to establish new sessions to BUWorks as well Business Link and the Faculty Link. Existing sessions are not impacted. Full service has been restored

Incident Description and Resolution

The vendor (DUO) has resolved the incident. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:30am on 08/20/2018 Services Impacted: BUworks (SAP), OnBase, The Links

Description of Impact

Clients are currently unable to establish new sessions to BUWorks as well Business Link and the Faculty Link. Existing sessions are not impacted.

Current Status

The vendor has reported that they have restored service and will continue to monitor. Clients should be able to access affected BU services. We will continue to monitor the vendor’s (DUO) dashboard and resolve once they confirm that full service is restored. Next Update: 02:00pm

Previous Update

Incident Discovery Time: 11:30am on 08/20/2018 Services Impacted: BUworks (SAP), The Links

Description of Impact

Clients are currently unable to establish new sessions to BUWorks as well Business Link and the Faculty Link. Existing sessions are not impacted.

Current Status

IS&T teams are working with the vendor of the Duo application to resolve this incident.

Additional Information

This incident impacts those services utilizing two-factor authentication (Duo) on Web-based services utilizing Shibboleth. Other services such as VPN utilizing two-factor authentication are not impacted. Next Update: at resolution