Incident Discovery Time: 12:04pm on 08/24/2017 Time of Resolution: 12:14pm on 08/25/2017 Services Impacted: BUworks (SAP)

Description of Impact

Some people were experiencing connection timeouts in BUworks Production as well as non-production when using the SAP GUI. Business Warehouse reporting was also experiencing intermittent access issues. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident is under investigation. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:04pm on 08/24/2017 Services Impacted: BUworks (SAP)

Description of Impact

Some people are experiencing connection timeouts in BUworks Production as well as non-production when using the SAP GUI. Business Warehouse reporting is also experiencing intermittent access issues.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 02:00pm