Incident Discovery Time: 07:46am on 02/09/2013
Time of Resolution: 09:29am on 02/09/2013
Services Impacted: Email – Exchange

Description of Impact

Clients were unable to access Exchange email via iOS, Android, or other ActiveSync devices.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The problematic AcitveSync server has been bypassed.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 07:46am on 02/09/2013
Update Time: 09:06am on 02/09/2013

Services Impacted: Email – Exchange

Description of Impact

Clients may be unable to access Exchange email via iOS, Android, or other ActiveSync devices. Email is still available via Outlook Web App (xmail) or via Outlook software client.

Current Status

IS&T teams have identified the cause of this incident and are working toward a resolution.

Next Update: 10:00am

Previous Update

Incident Discovery Time: 07:47am on 02/09/2013

Services Impacted: Email – Exchange

Description of Impact

Clients may be unable to access Exchange email via iOS and Android devices. Email is still available via Outlook Web App (xmail) or via software client, such as Outlook.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

Error message will read:
Cannot Get Mail
The connection to the server failed.

Next Update: 09:00am