Resolved: Blackboard Learn – pages not fully loading
Tuesday, February 5th, 2013
Incident Discovery Time: 09:43pm on 02/05/2013
Time of Resolution: 10:30pm on 02/05/2013
Services Impacted: Blackboard Learn
Description of Impact
Pages in Blackboard Learn were not fully loading. Formatting, graphics, and modules would fail to load. The service seemed slow and unresponsive.
Incident Description and Resolution
IS&T teams have resolved the incident.
Additional Information
Two application nodes were overloaded and restarted.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 09:43am on 02/05/2013
Services Impacted: Blackboard Learn
Description of Impact
Pages in Blackboard Learn aren’t fully loading. Formatting, graphics, and modules may fail to load. The service may seem slow and unresponsive.
Current Status
IS&T teams are in the process of resolving this issue. Service is mostly restored at this point and expected to be fully restored shortly.
Next Update: 10:48pm
Previous Update
Incident Discovery Time: 09:43pm on 02/05/2013
Services Impacted: Blackboard Learn
Description of Impact
Pages in Blackboard Learn aren’t fully loading. Formatting, graphics, and modules are failing to load. The service may seem slow and unresponsive.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Additional Information
Blackboard 8 is not affected.
Next Update: 10:48pm