Incident Discovery Time: 06:50pm on 07/13/2012
Time of Resolution: 07:30pm on 07/13/2012
Services Impacted: ServiceNow

Description of Impact

ServiceNow was unavailable.

Incident Description and Resolution

The vendor resolved a database issue and service has been restored.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 06:50pm on 07/13/2012

Services Impacted: ServiceNow

Description of Impact

ServiceNow is currently unavailable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 08:00pm