Incident Discovery Time: 09:30am on 05/01/2012
Time of Resolution: 10:00am on 05/01/2012
Services Impacted: Email – Exchange

Description of Impact

Some clients were unable to connect to Exchange public folders using Outlook.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

One of two server nodes was unavailable. IS&T teams restored service to the affected node.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:30am on 05/01/2012

Services Impacted: Email – Exchange Calendar

Description of Impact

Some clients may be unable to connect to Exchange public folders using Outlook.

Work-Around Available

Public folders are still accessible through the web interface at http://xmail.bu.edu

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 10:30am