1:20pm
The BUworks Central Portal service has been restored. We will continue to monitor for any further issues. If you continue to experience degradation or unavailability of BUworks Central Portal service, please contact the BU IT Help Center online at /tech/buworks, via email at ithelp@bu.edu, or by phone at 617-353-4357.

We apologize for this service interruption.

***previous update***

12:40pm

Service appears to be restored and we are continuing to monitor to confirm absolute resolution.

***previous update***

Incident Discovery Time: 11:10am on 07/29/2011

Services Impacted: BUworks (SAP)

Description of Impact
This previously resolved issue has resurfaced. Clients attempting to access BUworks Employee Self-Service (ESS) module may experience the following error: Proxy Error The proxy server received an invalid response from an upstream server. The proxy server could not handle the request GET /. Reason: Error reading from remote server

Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 12:35pm