ESO OnBase Support Schedule: 2014-2015 Admissions Cycles
- Starting January 5th, 2015 – the ESO OnBase support team will provide off-hours support to Admissions staff from 5:00pm – 10:00pm, Monday – Friday, as well as the Saturdays listed below. The off hours OnBase support team consists of Cesar Spinola, Eileen Centofanti, Lisa Rhodes, and Tony Toussaint.
- During this period Admissions staff should use the following guidelines to report OnBase issues to the ESO OnBase Support staff on-call:
Critical Issue: defined as a problem that a user cannot move past to continue working in OnBase or a problem which is impeding efficient reading. In such cases the user must call 617-999-6091 to report the issue directly to the staff member on-call. Reaching us by phone will allow us to rapidly assess the situation and escalate the problem to IS&T as necessary.
Non-Critical Issue: non-critical issues such as a locked file or any issues for which we need a third party (including processing staff or IS&T), and which the user can move past and continue working in OnBase should continue be reported to eso-onbasesupport@bu.edu. ESO OnBase support staff will not be actively monitoring incoming emails during off-hours support; the issue will be addressed the next business day.
- Admissions staff should avoid using OnBase during the following IS&T/OnBase maintenance windows: Tuesday, Wednesday, and Thursday from 2:00 AM – 6:00 AM and Sunday 12:00 AM – 6:00 AM.
Extended Week Day Coverage (ADM)
| 01/05/2015 – 01/09/2015 |
Cesar Spinola |
5pm – 10pm |
| 01/12/2015 – 01/15/2015 |
Cesar Spinola |
5pm – 10pm |
| 01/19/2015 – 01/22/2015 |
Tony Toussaint |
5pm – 10pm |
| 01/26/2015 – 01/29/2015 |
Tony Toussaint |
5pm – 10pm |
| 01/27/2015 – 01/30/2015 |
Cesar Spinola |
5pm – 10pm |
| 02/02/2015 – 02/05/2015 |
Cesar Spinola |
5pm – 10pm |
| 02/09/2015 – 02/12/2015 |
Tony Toussaint |
5pm – 10pm |
| 02/16/2015 – 02/19/2015 |
Tony Toussaint |
5pm – 10pm |
| 02/23/2015 – 02/26/2015 |
Cesar Spinola |
5pm – 10pm |
| 03/02/2015 – 03/05/2015 |
Cesar Spinola |
5pm – 10pm |
| 03/09/2015 – 03/12/2015 |
Tony Toussaint |
5pm – 10pm |
| 03/16/2015 – 03/19/2015 |
Tony Toussaint |
5pm – 10pm |
Intercession Coverage (ESO)
| 12/29/2014 |
Cesar Spinola |
9am – 6:00pm |
| 12/30/2014 |
Cesar Spinola |
8am – 3:00pm |
| 12/31/2014 |
Tony Toussaint |
9am – 5:00pm |
| 01/02/2015 |
Cesar Spinola |
9am – 5:00pm |
| 01/03/2015 |
Tony Toussaint |
9am – 5:00pm |
Saturday Coverage (ESO/ADM)
| 12/06/2014 |
Cesar Spinola |
9am – 5pm |
(ADM) |
| 12/13/2014 |
Eileen Centofanti |
9am – 5pm |
(ESO/ADM) |
| 01/10/2015 |
Lisa Rhodes |
9am – 5pm |
(ADM) |
| 02/07/2015 |
Eileen Centofanti |
9am – 5pm |
(ADM) |
| 02/16/2015 (President’s Day) |
Lisa Rhodes |
9am – 5pm |
(ADM) |
| 02/21/2015 |
Eileen Centofanti |
9am – 5pm |
(ADM) |
| 02/28/2015 |
Lisa Rhodes |
9am – 5pm |
(ADM) |
| 03/07/2015 |
Eileen Centofanti |
9am – 5pm |
(ADM) |
| 03/14/2015 |
Lisa Rhodes |
9am – 5pm |
(ADM) |
This entry was posted on Wednesday, December 10th, 2014 at 10:13 am.
